Privacy Policy

Veloura & Veil

Last updated: 2 November 2026

Veloura & Veil (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you contact us, place an order, or interact with our business through WhatsApp or other communication channels.

Information we collect

Depending on how you interact with us, we may collect your name, phone number, delivery address, city, order details, messages you send us, and information you choose to provide for customer support or payment verification. Please do not send passwords, PINs, or complete payment-card details in chat.

How we use your information

We use information to respond to enquiries, provide product information, process and deliver orders, confirm payments, provide customer support, manage returns or exchanges, and improve our services. We may also use relevant order information to contact you about your order.

WhatsApp and service providers

If you contact us through WhatsApp, your messages and related information are processed through WhatsApp and its service providers under their own terms and privacy policies. We may use technology and hosting providers to operate our messaging and order-management services. We share only information reasonably needed to provide the requested service, such as delivery details with a courier.

Retention and security

We keep information only for as long as reasonably necessary for order fulfilment, customer support, business records, and legal obligations. We use reasonable safeguards to protect information, but no method of electronic storage or transmission is completely secure.

Your choices

You may contact us to ask about, correct, or request deletion of personal information we hold, subject to records we must retain for legal or legitimate business reasons. You can stop receiving non-essential messages by telling us in the conversation.

Children’s privacy

Our services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date.

Contact us

For privacy questions or requests, contact Veloura & Veil at support@velouraandveil.com.